10 Key Qualities to Consider in an Oil Delivery Company

There are countless oil and propane providers Northeast, and families across Connecticut are wondering which oil delivery company and provider they can trust to keep their home comfortable year around. 

If you are in the process of searching for an oil delivery service in Connecticut a lot of questions may be whirling up in your mind on how to make a good choice. 

These 10 qualities are worth considering when comparing oil delivery companies.

1. Customer and Technical Support

Customer Support is vital to consider when choosing an oil delivery company. Will the oil company be available anytime you need them? Do they provide 24/7 service in any weather? Just in case your heating system breaks down at midnight during a winter storm, will you be able to count on them to answer when you come calling?

You should also check their level of technical expertise and support. Some companies simply deliver the oil but don’t provide technical support or engineers who can repair damaged equipment or offer maintenance services. The last thing you want is to be dealing with an emergency and speaking with a friendly customer service agent who has no clue how to get you the technical and engineering solution you need.

When choosing an oil provider, therefore, make sure to ask what type of training their employees have received, how long it takes for them to respond to issues, and if they have trained professionals who can quickly repair damaged equipment.

Santa Energy was one of the first energy companies to offer its customers 24/7 technical support. Years later, we are one of the only companies that does not outsource this essential function.

2. Price Protection

Price protection is a factor to consider if you have a strict budget and prefer not to be surprised by your energy bills each month. With the cost of heating oil fluctuating every day, it’s difficult to predict when a price spike will occur. Choosing an oil delivery company that offers price protection options provides you with peace of mind that no matter how prices fluctuate, your rate will be protected year around.

Santa Energy cares about the needs and budget of your family, which is why we offer three different price protection plans.

3. Emergency Services

A key consideration when searching for a fuel delivery company is their availability in emergency situations. Your home heating system could have an issue, causing it to stop running at any time of the day, not just during normal business hours. It’s important to find a company that can meet your needs and address any issues around the clock.

4. Customer Reviews and Testimonials

Another factor to look out for when making a decision about which  oil delivery company to choose, is reviews and testimonials.

Word of mouth is a great way to gauge how reliable an oil delivery company is, so ask if you can speak with current customers or find third-party reviews online. Check whether the company has a testimonials page on their website. Ask their current customers what they think of the service they’ve received so far. Google the company and see what comes up. You can also check forums, social media or review/message boards. Perform your due diligence before agreeing to sign on to any company.

5. Automatic Delivery

A fuel company with an automatic delivery option is a great way to make sure you get your oil when you need it rather than after you’ve run out and it’s too late. It also takes away the planning work of coordinating and scheduling new deliveries. Make sure any company that offers automatic delivery uses a reliable tracking system that will calculate precisely when you need a delivery so you get your fuel at the right time.

Santa Energy offers automatic fuel delivery and prides ourselves on delivering heating oil on time, every time.

6. Delivery Options

Flexibility in delivery time, responsiveness and procedures are factors you want to consider when choosing a company. 

If a company is notorious for late deliveries, you might not want to do business with them. If it has been noted in reviews that a company seems to be unresponsive during the coldest, snowiest periods, then you’ll probably want to evaluate whether they are the right delivery company for you.

Do they deliver on weekends? Do they have a closing hour on their delivery time? 

These are important questions to ask, as you don’t want to run out of oil during their down times.

7. Full Service and Service Add-Ons

A major consideration when selecting an oil company is whether they offer additional services that give you all-around solutions and a range of options.

For instance, will they be able to service or repair your heating oil equipment in addition to delivering oil? Equipment failures happen at the most inconvenient times and you want to be sure that the company you choose offers maintenance and can take care of the technical issues so you have zero downtime. From service to tune-ups to complete coverage for service and repairs, it’s necessary to ask if the company you’re considering provides 24/7 emergency repair.

The last thing you want is to go through the hassle of finding and securing an appointment with another HVAC company mid-emergency.

In addition to our delivery services, Santa Energy provides a variety of other heating services, including maintenance, repair, and new heating system installation.

8. Components of the Service Agreement

Remember to check the fine print of your service agreement. You want to look into fees, stipulations and sneaky charges before you make a final decision. You don’t want to get into a fix because of hidden charges. More often than not, there are charges placed through the process, which may end up accruing into a round fee that’s way higher than you budgeted. Also, check for free starts, service contracts, and warranties.

9. Supply to Meet Demands

You need to be sure that your heating oil provider can handle all your delivery needs, even during peak demand seasons or extended winter weather periods. Does your company supply their own oil, or do they rely on a third party provider? Can you rely on them no matter the time of year to get your oil on demand?

10. Your needs and which company serves your needs best.

In the end, it all boils down to your needs and what’s most important to you. The things that matter the most to you might be completely different from the ones that matter to other people. You’ll need to highlight what’s most important to you, and base your research on engaging the company that solves that set of problem(s) better than others.

Make a list of your priorities. – is delivery time or options most important to you? Or is maintenance and 24/7 repair at the top of your priorities? Do you want a full service company? After you’ve listed your priorities,Then, you find a company that does this best, within your price range.

Santa Energy maintains an extensive fleet of vehicles that travel through sleet and snow to provide your deliveries on time, exactly when you need them.


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